Updated on Jul 10, 2024
The life of a company is subject to many hazards, and a claim can have major financial and human repercussions for your customers. Rapid compensation and a smooth customer flow are essential elements of a lasting business relationship.
We offer personalised claims management (dedicated contact person) and a comprehensive range of expertise tailored to the customer's profile.
In order to establish direct relationships based on trust, we have built our organisation around the concepts of responsiveness and proximity. Our network of claims inspectors is based locally to cover the major regions of France, making us more available and mobilised as soon as a claim occurs.
« We are equipping ourselves with the most powerful information systems on the market to meet the growing needs of our customers. »
As part of Covéa, we benefit from an accredited and managed network of service providers (experts, lawyers, repairers, etc.) specialised in business risk and tailored to each business sector.
Well aware of what is at stake, we do everything we can to react quickly and deploy the technical and financial resources needed to limit the impact of the damage on the affected company and enable it to get back up and running as quickly as possible.
On D+1 of the claim, we are physically present on site, or represented by one of our partners.
We identify and implement the necessary conservation measures to preserve property and premises (securing the premises, decontamination, guarding, etc.).
We provide our customers with feedback (3D scans, drones, etc.) to help them better understand the origin of the disaster (fire kinematics) and integrate our loss Prevention department into the reconstruction project.
By providing technical, economic and financial support, we work immediately on solutions for getting the business back up and running (finding and fitting out new premises, calling in subcontractors, speeding up orders for new equipment, etc.).
Advance payments linked to the losses incurred enable production assets to be rebuilt and the business to resume (orders for new equipment, repair or reconstruction work, financing a lease for new premises, etc.).
"All of our partners recognise the technical expertise, availability and commitment of our teams. "
A 640-strong management team specialising in commercial and corporate risks.
Specialist teams with a high level of technical expertise, who are responsive, attentive, accessible and have recognised technical know-how.
An organisation based on business lines and areas of activity: Property, Liability, Professional Motor and Fleet, Construction, Liberal Professions, Personal Injury, etc.
A dedicated Major Claims team
Fully dematerialised claims management for flexible, responsive claims handling
Agile development of the Claims Department to take account of MMA's ambitions and meet customers' needs
Major Accounts Compensation Coordination
The Major Accounts Compensation Coordination team liaises with the various business lines (Property and Casualty, Liability, Construction, etc.) and relays the needs of customers and brokers during or after the claim.
Depending on requirements, two to four times a year, the Major Accounts Compensation Coordinator organises claims reviews for major accounts, to obtain feedback on their claims experience and a shared view of trends, and to propose areas for improvement where necessary and on this basis.
The Major Accounts Compensation Co-ordination, which also has the capacity to set up a personalised management and settlement delegation for the management of certain files, possibly including captive or aggregate franchise-type arrangements, bears witness to MMA's ability to adapt to the specific management needs of major accounts and their brokers.
International
The Claims Department has a team dedicated to international claims and works with customers remotely or on site.
S’appuyant sur notre réseau d’experts Covéa présent à l’international, un expert référent basé en France coordonne et pilote l’ensemble de la prestation avec l’appui d’un expert local qui connaît la langue et les usages locaux.
Acknowledged technical know-how and expertise
Putting customer satisfaction first
Organised by business line
Units dedicated to key accounts and international business
Feedback from claims experience to feed our recommendations for individualised prevention actions
Your customers' business activities are exposed to many hazards. These risks can have a significant impact on their business, leading to claims with major financial and/or human repercussions. In this context, our prevention experts can help you to meet your customers' legal obligations in terms of prevention, on the one hand, and to build prevention programmes tailored to their professional risks, on the other.
Quality of service, expertise and responsiveness are all essential qualities in winning new customers and retaining their loyalty. That's why our central teams are at your side throughout the life of the policy, working closely with policyholders.
Covéa Protection Juridique is the Covéa Group's legal protection company. Leader on the professional market, it intervenes on simple call with lawyers specialised in negotiation. Covéa Protection Juridique puts customer satisfaction at the heart of its strategy.
