Quality of service, expertise and responsiveness are all essential qualities in winning new customers and retaining their loyalty. That's why our central teams are at your side throughout the life of the policy, working closely with policyholders.

The Business Operations Department (BOD) covers a wide range of missions:

• Underwriting: acceptance and pricing of business in portfolio (excluding new business)
• Renewal processing.
• Portfolio monitoring.
• Handling of day-to-day aspects of the contract (excluding claims and new business underwriting): recording and management of technical, administrative, financial, legal and contractual information, as well as issuing receipts and certificates, revisions and endorsements.
• Assistance and advice on the life of contracts.

Every year, MMA conducts a satisfaction barometer to benchmark its services and work on areas for improvement identified by its partner brokers.

Compared with other general insurers, MMA is on the podium of players offering a good level of service quality - quality of relations, quality of responses, attentiveness, professionalism of teams and visibility. 

On the strength of this steady progress, our teams are now aiming to achieve a score of 8/10 by 2025.

To meet your expectations as effectively as possible, we are working on three simultaneous fronts:

Simplification / Digitisation

• Provision of delegations (certificates, etc.)
  Access to a new CRM that saves time and provides a 360° view of customers
  Active participation in the introduction of electronic signatures.

Continuous improvement 

• Work on improving the quality of our responses, whether by e-mail or telephone
  Daily team sharing of activity and operational monitoring

More than 200 employees are at the service of MMA's business partners every day.

You can be sure of speaking to the right expert to give you the most accurate answer possible to your production issues.

To provide you with the best possible advice, our teams are specialised by industry: Liability, Property and Casualty, Technical Risks, Construction and Public Works, International, Specialised Markets, etc.

To ensure the security of our business, our teams are spread throughout the country and are able to help each other out for greater efficiency:

• Our "bespoke Property and Casualty, liability and Technical Risks" teams are based in Chartres, Lyon, Paris and Le Mans.
• Our ‘bespoke Construction’ teams are based in Paris and Le Mans

The technical advisers in the Business Operations teams maintain a close relationship with the underwriters in the regions, and each adviser monitors the same portfolio of contracts with one underwriter, to ensure a smoother flow of information for the benefit of customers.

Brokers appreciate this proximity when it comes to monitoring major contracts, as does the synergy between our different departments at all the key stages in the life of a contract: underwriting, claims, etc.

The stability of our teams is also a highly appreciated guarantee of success, as it allows us to build up a genuine relationship of trust with your contact person.