Quality of service, expertise and responsiveness are all essential qualities in winning new customers and retaining their loyalty. That's why our central teams are at your side throughout the life of the policy, working closely with policyholders.

The Business Operations Department (BOD) covers a wide range of missions:

• Underwriting: acceptance and pricing of business in portfolio (excluding new business)
• Renewal processing.
• Portfolio monitoring.
• Handling of day-to-day aspects of the contract (excluding claims and new business underwriting): recording and management of technical, administrative, financial, legal and contractual information, as well as issuing receipts and certificates, revisions and endorsements.
• Assistance and advice on the life of contracts.

Every year, MMA conducts a satisfaction barometer to benchmark its services and work on areas for improvement identified by its partner brokers.

Compared with other general insurers, MMA is on the podium of players offering a good level of service quality - quality of relations, quality of responses, attentiveness, professionalism of teams and visibility. 

On the strength of this steady progress, our teams are now aiming to achieve a score of 8/10 by 2025.

To meet your expectations as effectively as possible, we are working on three simultaneous fronts:

Simplification / Digitisation

• Provision of delegations (certificates, etc.)
  Access to a new CRM that saves time and provides a 360° view of customers
  Active participation in the introduction of electronic signatures.

Continuous improvement 

• Work on improving the quality of our responses, whether by e-mail or telephone
  Daily team sharing of activity and operational monitoring